Terms and Conditions
By accessing or using the Xenon Skincare website by Z, you are acknowledging your agreement to the terms and conditions set forth herein. The ownership of this website lies with Xenon Skincare by Z and its content providers. All content, from text to images, logos, and trademarks, are the sole property of Xenon Skincare by Z, and all rights are reserved. When using this website, it is important to remember that it is for personal, non-commercial purposes only. Modifying, publishing, or exploiting any content is strictly prohibited. To enhance your experience, we utilize analytics tools such as Google Analytics, Facebook Pixel, and Mailchimp. Your data is collected to improve our services and is handled in accordance with our privacy policy. Upholding our commitment to security, we implement measures like secure servers and access controls. Should there be any changes to these terms and conditions, they will be effective immediately upon posting on the website. Your continued use of the website indicates acceptance of the updated terms. Governed by the laws of the State of Florida , any disputes will fall under the exclusive jurisdiction of the courts in the State of Florida. For any inquiries or clarifications regarding these terms and conditions, please reach out to us at xenonskincarebyz@outlook.com
CANCELLATION POLICY
Our cancellation policy is structured to ensure the efficient scheduling of our services and respect for our time as well as yours. We kindly request that all cancellations be completed online with a minimum of 48 hours notice. This advance notice allows us the opportunity to accommodate other clients who may be in need of our services. In the event that a cancellation is made without adhering to this policy, a 50% service cancellation fee will be applied.
Furthermore, to emphasize the importance of honoring appointments, any instances of a no-call, no-show, or same-day cancellations will result in a 100% cancellation fee. We appreciate your understanding and cooperation in upholding these guidelines to maintain the high standard of service.
Return and Refund Policy
Our return and refund policy at our company abides by a strict 7-day window. We will provide a e-Gift card or e-Gift certificate if the client purchased or booked the wrong item or service. You will have one year to use your selected option.
We prioritize customer satisfaction and strive to address any concerns promptly. Should you have any questions regarding returns or require clarification on payment details, feel free to reach out to us directly. Your experience with us is important, and we are committed to resolving any issues with utmost professionalism and care.
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